Privacy policy
PRIVACY POLICY
At GrateHero, your privacy is important to us.
When you visit our website, place an order, or contact our support team, we may collect certain personal information to process your order and improve your shopping experience.
INFORMATION WE COLLECT
We may collect information such as:
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Your name
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Email address
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Shipping address
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Billing address
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Phone number
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Order information
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Payment details
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Website usage data
HOW WE USE YOUR INFORMATION
We use your information to:
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Process and ship your order
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Send order confirmations and tracking updates
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Provide customer support
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Improve our website and customer experience
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Prevent fraud and protect our store
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Send marketing emails only if you have opted in
PAYMENT INFORMATION
Payment information is processed securely through our payment providers.
GrateHero does not store full credit card details.
SHARING YOUR INFORMATION
We may share necessary information with trusted service providers such as:
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Payment processors
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Shipping carriers
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Email platforms
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Analytics tools
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Shopify
This helps us operate our store and fulfill your order.
We do not sell your personal information.
EMAIL MARKETING
If you subscribe to our email list, we may send you product updates, promotions, or brand news.
You can unsubscribe at any time by clicking the unsubscribe link in our emails.
COOKIES
Our website may use cookies and similar technologies to improve browsing experience, analyze website traffic, and support advertising or retargeting.
YOUR RIGHTS
You may contact us to request access, correction, or deletion of your personal information where applicable.
For privacy questions, contact us at: