Shipping policy

At GrateHero, we work hard to get your order delivered quickly, safely, and with clear tracking updates.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.

Please note that orders are not processed or shipped on weekends or public holidays.

Estimated Delivery Time

For orders shipped within the United States, estimated delivery time is:

5–12 business days

This includes order processing and transit time. Delivery times may vary slightly depending on your location, carrier delays, weather conditions, or peak shopping periods.

Shipping Cost

We currently offer Free US Shipping on eligible GrateHero orders.

Shipping costs, if applicable, will be shown clearly at checkout before payment.

Tracking Your Order

Once your order ships, you will receive a tracking number by email.

Please allow 24–72 hours for tracking information to update after your package has been shipped. If your tracking number does not update immediately, this is normal and does not mean your order has not shipped.

You can track your order through our tracking page or by contacting our support team.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

If you enter the wrong shipping address, contact us as soon as possible at:

support@gratehero.com

We will do our best to update the address before the order is processed. However, once an order has shipped, we may not be able to change the delivery address.

GrateHero is not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Delayed, or Missing Packages

If your package appears delayed, missing, or marked as delivered but you have not received it, please contact us and we will help you investigate the issue.

In some cases, carriers may mark a package as delivered before it physically arrives. Please allow up to 2 business days after a delivery scan before contacting support.