Refund policy
RETURN & REFUND POLICY
At GrateHero, we want every customer to shop with confidence.
If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.
30-DAY RETURN WINDOW
You have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
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In the same condition that you received it
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Unused or lightly inspected only
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In the original packaging
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Returned with all included accessories
HOW TO START A RETURN
To start a return, please contact us at:
Please include:
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Your order number
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Your full name
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The reason for your return
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Photos or videos if the item arrived damaged, defective, or incorrect
If your return is approved, we will provide instructions on where to send your item.
RETURN SHIPPING
Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect.
If your item arrived damaged, defective, or you received the wrong product, please contact us within 7 days of delivery with photos or videos so we can review the issue and help make it right.
DAMAGED OR DEFECTIVE ITEMS
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or incorrect, contact us immediately at:
We may request photos or videos to help verify the issue.
REFUNDS
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please note that it may take several business days for your bank or credit card provider to process and post the refund.
NON-RETURNABLE ITEMS
We may not accept returns for:
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Items damaged by misuse
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Items missing original parts or accessories
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Items returned after the 30-day return window
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Items not purchased from our official store
ORDER CANCELLATIONS
If you need to cancel your order, please contact us as soon as possible at:
We can only cancel orders before they have been processed or shipped.